FAQ

Most house cleaners charge per hour, with rates typically ranging from $25 to $75 per cleaner. Like we mentioned earlier, the average cost of house cleaning per hour depends on plenty of factors (like property size, location, and frequency of the cleaning), but this average hourly range gives you a good idea of what the going rates are.

This is completely up to you, but here are a few things you’ll want to consider when deciding between an hourly rate and a set price. Hourly rates offer flexibility and transparency, allowing clients to pay for the exact amount of time spent cleaning. A set price provides predictability for both the cleaner and the client, eliminating the uncertainty of hourly fluctuations.

You can rest assured that all of our professional housecleaners are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We wear our nationally recognized uniforms with pride and confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

We recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. Our housecleaning franchise owners value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.

No. Because we work on an 8 a.m. to 5 p.m. schedule, Monday to Friday, most of our customers aren’t home when we arrive. In a majority of these cases, our insured housecleaning professionals are provided with a spare key or garage code.

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows for your convenience. Molly Maid uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.

When you schedule housecleaning services we’ll give you an arrival timeframe of three to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

Our professional housecleaning services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want. To ensure we provide your home with the highest quality of care, we don’t typically: Clean toys Clean the inside of your fireplace Pick up clutter Clean your iron Do laundry Wash dishes We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless. If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.

That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 business hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs. Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many perks and it helps us ensure the satisfaction of thousands of homeowners across the country.

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you. Our team will also remind you of any additional housecleaning services that we can provide you with so you can be prepared for the upcoming holiday. We’ll do our best to work with your schedule.

Payments are due on the day of your scheduled service. Most of our valued customers leave cash or a check on the kitchen counter, but we also accept credit card payments.

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses. While most green cleaning products cannot remove all harmful forms of bacteria, Molly Maid strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%. Many cleaning companies falsely advertise green cleaning practices. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.

Contact our team to schedule a free in-home consultation at no-obligation. We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate. With decades of industry experience, we know how to accommodate first-time customer requests.

We’re proud to be recognized as a provider of affordable, top-quality housecleaning services. Our team works with every homeowner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned. We can also add specialty services to your regular cleaning plan as needed, such as: Fridge interior cleaning Oven interior cleaning Changing bed linens Carpet cleaning

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service.

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and our team is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home. Contact us to request a free estimate.

We are happy to provide service once a week, every other week, or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or workers compensation. We are proud to provide these benefits that ensure our customers’ peace of mind while still being able to offer competitive rates for our services.

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional housecleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.